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Patient experience trends
to watch in 2022

February 2 / 5 pm CT

We surveyed consumers across 18 countries and found that they want to be heard and treated as more than just a number in a database. But how can you act on this important finding?

Join us virtually for an exclusive wine tasting event and discussion on the trends you can expect to see in 2022 that will have the biggest impact on patient satisfaction. Moira Dorsey, Principal XM Catalyst at the Qualtrics XM Institute, and Susan Haufe, Chief Healthcare Advisor at Qualtrics, will lead a live discussion about how organizations can use and take action on these trends to improve their patient experience programs in 2022.


5:00pm CT – Welcome remarks and sparkling wine tasting experience
We will kick off our virtual event with a brief overview of a carefully selected bubbly and cheese pairing.

5:20pm CT – Patient experience trends discussion and Q&A
Moira Dorsey and Susan Haufe will lead an interactive discussion and answer questions from the audience about the patient experience.

Please RSVP by Monday, January 24 to ensure the wine is delivered to your preferred address in time.

Source: Qualtrics XM Institute 2022 Global Consumer Trends Report

Join the roundtable

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Picture of Moira Dorsey

Moira Dorsey

Principal XM Catalyst
XM Institute

Moira Dorsey is an experience management researcher, advisor, and speaker. Prior to joining the Qualtrics XM Institute, Moira was a VP at Forrester Research where she built a track record of delivering business results with a pragmatic, customer-centric approach. As head of Forrester’s customer experience research and advisory practice, she developed high-performance teams and led the CX product portfolio to double-digit growth.

Picture of Susan Haufe

Susan Haufe

Chief Healthcare Advisor

Susan has over 20 years of experience building customer-centric cultures. Before Qualtrics, she served as the Chief Experience Officer for Yale New Haven Health and the Administrative Director for Patient Relations and Service at Virginia Mason Medical Center. She holds a Bachelor of Science in Social Work from Texas Christian University, Master’s in Health Administration from the University of Washington and serves on The Beryl Institute Solutions Advisory Board.

More than 16,000 brands and 99 of the top 100 business schools use Qualtrics