Benefits of capturing feedback during your customer's journey with Qualtrics
Become customer-focused
By exposing dashboards with trending data points like Net Promoter Score (NPS), Customer Satisfaction (CSAT) and more, it makes it easier to motivate business leaders and the entire organisation to be more customer-focused.
Reduce Customer Churn
By visualising customer feedback at different stages of the journey in realtime helps identify broken processes, resource bottlenecks and other issues that are resulting in a poor customer experience.
Feedback from any device, any time
Qualtrics allows you to capture data at every moment that matters via SMS, Email, Receipts, Offline, Mobile, Telephone/Call Centres, Website, In-App, QR Codes®, Social Media and other communication channels.
Loved by analysts. Trusted by customers.
TrustRadius
Top Rated 2018
Temkin Group
CX Vendor 2018
Why choose Qualtrics?
All your data
in one place
Connect all your data with APIs with Salesforce, Tableau, Marketo, Google Analytics, Adobe Analytics and more.
Best-in-class
security
With secure data centres, access control, cloud infrastructure, high-end firewalls and network security, all your data is safe and available for your eyes only.
Advanced features
made simple
In just a few clicks, view your data on customisable drag-and-drop dashboards, powered by some of the most advanced analytics on the planet.
Access and upload data from anywhere
With a cloud infrastructure, you can access and upload data wherever your customers are. With redundant data storage and 99.7% uptime since 2010, you’ll always have access.
The only survey platform you’ll ever need
From simple one-off surveys to sophisticated global experience management solutions – Qualtrics scales with your ambitions. Our survey platform powers everything from market research projects to customer experience, product testing, employee experience and brand tracking projects. Trusted by 9,000+ businesses and institutions worldwide, including over 80% of the Fortune 100, our survey software helps them optimise the four core experiences of business: customers, employees, products, and brands.
More than 9,000 brands across Asia and around the world use Qualtrics
“Qualtrics enables me to conduct research efficiently, quickly, and inexpensively. Thanks to Qualtrics I have conducted over 100 research studies and have develop cutting-edge research findings, which have been published in Harvard Business.”
“Qualtrics technology helps OCBC Bank sift through over 30 touchpoints in two countries and over 150,000 responses every year. The technology has helped OCBC Bank grow faster than the market and increase its customer base year on year.”
Meet the software that powers more than 1 billion surveys each year!