About Response Ticker Widgets
The response ticker widget displays individual response information in a scrolling list. In addition, a numerical value from different fields can be displayed alongside textual information, such as an NPS or satisfaction score, for example.
Field Type Compatibility
The response ticker widget accepts multiple fields. Fields can be added under Content, Primary label, Secondary label, Date, and Ticker Value.
For the Content field, the only compatible field type is Open Text.
For the Primary Label, the compatible field types are:
- Text Set
- Text Value
- Multi-Answer Text Set
For the Secondary Label, the compatible field types are:
- Text Set
- Text Value
- Multi-Answer Text Set
For the Date, the only compatible field type is Date.
For the Ticker Value, the compatible field types are:
- Numeric Value
- Number Set
Only fields with the above types will be available when selecting data fields for each component of the response ticker widget.
The content field is where you add open text fields, such as customer verbatims and feedback. You can add multiple fields here.
When only one field is added, the name of the field will appear in the upper-left of the widget.
If you select multiple content fields, each response will show all content fields, with the field name displayed above in order to differentiate which response is which.
You can easily edit how content is labeled from inside the widget editing pane. Look for the fields “Content label 1,” “Content label 2,” and so on, as pictured in the screenshot above.
Hiding Content Field Names
Select Remove content labels if you want to remove them from the widget altogether.
If you selected more than one content field, content will be separated by only a line break. If one of the fields was left blank, it will say “N/A.” If you do not like how this looks, you can always try using the default field selector.
Use Default Field Selector
If you’ve added multiple content fields to your response ticker widget, you may want to choose a field to display as default, and just make the rest available for selection from a dropdown. Select Use default field selector to create a dropdown on your widget that users can adjust when you have multiple content fields.
Scroll back up and use the Default Content field to determine which field is selected by default.
Hiding Responses with No Content
Selecting Show responses with no content will display all responses, including those that do not contain data for your chosen content. Deselect this option to hide empty responses.
In addition to selecting a field for the ticker value, there are two other customization options in this section.
Ticker value label: By default, if you hover over the ticker value, you can see what the number represents. Here is where you change the label for that value.
Upper, Middle, and Lower Threshold: Adjust how the color changes for each ticker value by setting a range. You can use the plus ( + ) and minus ( – ) signs to manually adjust the values in the range, or you can type directly in the fields.
The scale determines the colors your response tickers will change to, according to the score the participant provided on the selected Ticker Value.
- Upper Threshold: The point at which scores should change color to indicate they are on the higher end of the spectrum. For example, if you are using a 5-point scale, you probably want 4 or 5 to be this starting point.
- Middle Threshold: This color will apply to scores in between the upper and lower threshold.
- Lower Threshold: Scores below this value change to the selected color.
Searching by Keyword
The response ticker widget allows dashboard viewers to search responses by keywords. This is accomplished by adding a filter by following the steps below:
- While editing your dashboard, click the filter icon on your response ticker widget.
- Click Add Filter.
- Go to the Search by Keyword section and select the field you’d like to filter by.
By default, users will be able to specify whatever keyword they’d like to filter by. If you want to limit the keywords users can filter by, you can do so by following the procedure below:
Commenting on Responses
The response ticker widget allows you to leave comments on the responses it displays. This section describes how to use this functionality on desktop, but it is also available on mobile; see the Qualtrics XM App page for details.
Users with both view and edit access to the dashboard can add comments. Users cannot comment on any pages, data, or dashboards they do not have permission to view. Once created, a comment can be viewed by all the users with access to the corresponding pages or data in the dashboard.
Leaving Comments on Responses
- Click the dropdown.
- Select Add a comment.
- Type your comment.
- When finished, press Enter (Windows) or return (Mac) on your keyboard. You can also click the send button.
Mentioning Users in Comments
Once you post the comment, the user will receive a notification. The notification will include the comment and, once clicked, link the user to the response ticker in the dashboard.
Once comments are left on a response, they can be viewed by clicking the View # comment(s) text. Comments will be listed from newest to oldest, with the most recent on top.
From the menu that expands, you can also leave additional comments.
To delete a comment, click the dropdown next to it and select Delete.
You can only remove comments you made. Admins cannot delete other users’ comments.