Exploring Customer Experience Data (Studio)

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About Exploring Customer Experience Data

Studio provides several tools you can use to explore the actual customer experience data: customer feedback and interactions (calls, chats).

Document Explorer

Document Explorer is the ultimate destination when you drill into report items. For example, you can use it to look through the feedback that was categorized into a certain topic, or browse documents associated with a certain attribute value.

Interactions Explorer

Interactions Explorer provides a workspace for viewing, navigating, and managing documents in your projects. Where Studio dashboards are a space for viewing aggregations and data visualizations, Interactions Explorer enables you to view each fully enriched interaction and manage them freely, outside of dashboards.

Feedback Widget

The Feedback widget enables you to display customer feedback directly in a dashboard. This widget is entirely curated by its creator, from the choice of feedback displayed (via filters or Feedback Selection) to the presentation style (Bubble, Table, and Pane views).

Document Explorer (Studio)

Document explorer lets you browse the actual customer feedback behind different reporting items. For example, you can use the explorer to look through sentences that were categorized into a certain topic, or to browse documents associated with a certain attribute.

Exporting Studio Data

Depending on viewer access and permission level, it’s possible to export Studio data from a single report widget to Excel, export Studio data from all reporting widgets of a dashboard to an XLSX file and export and save a dashboard as a PDF file for offline viewing or quick sharing. You can also save most reporting widgets you have access to as a PNG image. It’s also possible to embed widgets in external tools, drill in place on an embedded widget, and export data from all reporting widgets of a current tab to an XLSX file.

Projects Management (Studio)

On the Projects page in Studio, you can manage project attributes, including filtering and sorting project attributes, setting report defaults for project attributes, and viewing a project attribute’s dependencies. You can also manage project category models, including filtering and sorting project category models, setting report defaults for category models, and viewing project model dependencies.

Lifecycle Emails

The Emails section of the Messages tab in a Lifecycle project is where you will invite participants to take your Lifecycle survey and invite participants to view any dashboards you have shared with them. You can automate your survey invite so that newly added participants automatically receive an invitation email. After you’ve sent emails, you can view the history of your mailings.

Report Options (360)

Under the Reports tab is a section called Options.

Email Distribution Error Mes...

Qualtrics has built in messages to let you know what you need to do to successfully send your emails. The errors described on this page occur for survey invitations, Reminders, and Thank You emails.

Exploring Customer Experience Data (Studio)

About Exploring Customer Experience Data

Document Explorer

Interactions Explorer

Feedback Widget

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