See how Allianz is making customer experience the core of its business
When you’re providing insurance for everything from multi-billion dollar shipping operations to airlines and even spacecraft, customers have big expectation.
Managing them is no easy task either. For Allianz Global Corporate & Specialty (AGCS), they need to manage two distinct customers – brokers and end clients.
See how they’re re-shaping their business to put the customer front and centre with the launch of their Total Customer Centricity (TCC) program that’s already delivering back to the business.
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