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XM INNOVATION 2021 EBOOK

Your guide to what's new on the XM OS

Explore what’s new from Qualtrics in our product release guide. See the new tools to help you better understand customers and employees, and design the experiences they want next.

From new solutions to design the future of work and improve DEI in your organisation, to Experience iD — our connected, intelligent system for all experience data — this guide dives deeper into the innovations announced at the 2021 XM Innovation Event.

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In this guide you’ll learn about:



  • Experience iD — a new intelligent platform that connects all your experience data
  • New CX features that enable you to hear every voice, across multiple channels, and personalise customers’ experiences at scale
  • New tools for HR leaders to improve engagement, attract the best talent and put employees at the heart of every decision as you design the future of work
  • Many more new releases on the XM OS

16,000+ brands and the top 100 business schools have switched to Qualtrics