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Platform > Employee Experience > IT Experience

Employee xm for IT

Improve technology experiences for a more engaged workforce

Qualtrics EmployeeXM™ helps organisations deliver exceptional technology experiences - from support chats to software - so employees are happy, empowered, and motivated to perform their best.

WITH QUALTRICS YOU’RE ABLE TO

Drive job enablement and increase overall workforce productivity
Improve the effectiveness of your Help Desk to create efficiencies and meet employee needs
Enable global process alignment to maintain tight security and data compliance
Integrate the voice of employees in technology decisions, positioning IT as a responsive company partner

4 ways to close technology experience gaps and drive the business forward

One

Optimise the everyday employee technology experience

Tailored data exports provide real-time access to employee feedback
Key driver analysis pinpoints priority areas for improving everyday technology experiences
Focus areas proactively surface opportunities to improve employee productivity and job enablement
AI-powered text analytics turn employee thoughts into structured insights, with topics, sentiment scores and trends so you can act on what matters

Two

Improve IT support processes, quality and perception

Digital intercepts and ticketing meet employees in the flow of work to gather insights on their technology experience
Real-time alerts tell you right away when an employee is dissatisfied or struggling with IT-provided technology
Smart routing through integrations, automated workflows and end-to-end case management enable IT teams to track progress and deliver quick, effective resolutions within existing systems

Three

Ensure new implementations truly meet employee needs

Configurable employee survey capabilities allow you to understand pre- and post-implementation sentiment change
Real-time dashboards give IT teams the data they need to focus on areas where additional employee training or support is needed
Proactive alerts facilitate quick follow-ups with employees to ensure risk is mitigated
Role-based targeting enables outreach to a subset of employees impacted by a specific rollout

Four

Make the right investments with employee insights

Configurable surveys and XM Directory help quickly deploy a needs assessment to a sample of, or your entire workforce, using a single directory

TextiQ uncovers technology-related needs you didn’t know about through AI and natural language processing

Real-time dashboards raise employee insights on technology gaps to the surface, allowing you to make data-backed decisions on future investments

Qualtrics has enabled Honeywell IT to obtain more comprehensive feedback for the employees we serve. We have significantly reduced roll-out time by standardising our approach.