Customer Journey Mapping Workshop Cologne | Qualtrics

Customer Journey Mapping Workshop

Create a sustainable customer-centric culture using Customer Experience and Employee Experience journey mapping

Thursday, 26 March
10 am - 2 pm

It can sometimes feel as though your customers and employees are on completely separate journeys. One experiencing your brand from outside, the other from the inside. But when your employees are disconnected from the people they’re serving, how can they deliver exceptional experiences? And when you don’t think about what your employees are going through, how can customer-centricity be more than a buzzword? In this workshop, we’ll explore how you build meaningful links between employees and customers using journey mapping.

Qualtrics XM

The health and safety of our customers, employees and partners is our highest priority.

After careful consideration, and in light of the ongoing coronavirus (COVID-19) developments, we have decided to cancel our Customer Journey Mapping Workshops 26 March in Cologne and 27 March in Berlin. This was a difficult choice for us to make, and we’re sorry for any inconvenience caused. However, we feel this is the correct thing to do in order to ensure the wellbeing of our customers, partners and employees.

We hope you’ll be able to join us at other workshops later in the year, but at the moment we’re not able to confirm dates or locations.

If you have any questions, please get in touch with us, Tel. + 49 89 2206 1365

The Qualtrics Team