Discover experience management and how it’s driving the world’s most iconic brands
Hear how top brands are delivering fantastic customer and employee experience
Learn from Luke Williams (New York Times best selling author) and Sally Winston (Qualtrics’ Head of EX Solution Strategy in EMEA) how you can deliver superior experiences
Discover the new technology powering CX, EX and market research programs
9am-10am – Breakfast
10am - 12pm – Main Stage
Robin Pearcy | Director of Middle East & Africa, Qualtrics
Welcome and Qualtrics keynote
Hesham Al Ghamdi | Digital Transformation Director, Abdul Latif Jameel
Accelerating XM across one of Saudi Arabia's largest automotive networks
Discover more about Abdul Latif Jameel's XM vision - from delivering breakthrough CX across its Toyota and Lexus dealerships, to focusing on its employee experience and understanding what drives frontline staff to go the extra mile for customers.
Luke Williams | Head of CX Strategy, Qualtrics
5 reasons to celebrate right now in CX
10 years ago, customer experience wasn’t a C-Suite topic. Now, the C-Suite won’t stop talking about it. In this session, Luke will break down why CX professionals have had so much success over the last decade - and why the future is even brighter.
12pm - 1pm – Lunch
1pm - 3pm – Main Stage
Sally Winston | Head of EX Solution Strategy EMEA, Qualtrics
The state of employee experience in the UAE
Take a deep dive into Qualtrics’ latest employee experience research in Dubai and the wider UAE. Sally will break down by industry the current level of engagement and how motivated employees are to go the extra mile to meet their customers’ needs.
Florencio Padilla | Head of People Experience, Chalhoub Group
How luxury retailer Chalhoub has become one of the Middle East’s best employers
Chalhoub partners with luxury brands like Louis Vuitton, Christian Dior and Sephora to distribute their products to consumers across the Middle East. Over the past 2 years it’s built a culture of continuous listening and always-on feedback, with Qualtrics at the heart of it all. Hear its story and how it’s improved employee NPS across its retail network.
Yusdi Santoso | Head of CX Solution Strategy EMEA, Qualtrics
A practical guide to bringing X- and O-Data together
Discover how the world's leading brands are going beyond just gathering X-Data - like NPS or CSAT - to integrating X- and O-Data together and generating much deeper insights.
3pm – Reception
Address Dubai Mall,
Sheikh Mohammed Bin Rashed Boulevard,
31166 - Dubai