Discover how Europe’s biggest brands create breakthrough experiences during uncertain times

Stephanie Barton // Managing Director, EMEA, Qualtrics

Stephanie is passionate about helping businesses be more human by leveraging the power of ‘Experience Management’ to support business growth. She is a customer-centric executive whose global experience spans 29 years within the technology sector, across Qualtrics, VMware, Cisco and HP. As well as being a STEM ambassador in her local region, Stephanie was also included in Cranfield University’s 2021 Women to Watch.

Bruce Temkin // Head of the Qualtrics XM Institute, Qualtrics

For over 20 years, Bruce Temkin has been a central figure in the world of CX. From his influential thought leadership at Forrester, to founding the Customer Experience Professionals Association (CXPA) in 2011, it’s little wonder he’s known as the ‘Godfather of CX’. Today, he heads up the XM InstituteTM at Qualtrics®, with the goal of making it the world’s premier centre of excellence for all things experience management.

Ana Richardson // Global Employee Insights Lead, Unilever

Ana has designed and led the employee listening strategy for the 150,000-strong workforce across Unilever’s offices and factories. She partners with C-Suite and HR expertise teams at Unilever to ensure they are listening to employees when it matters most, and inspiring them to take action on topics of strategic priority, whilst empowering the HR function to be more data-driven. Prior to this she led learning and development for the global People Data Centres within Marketing.

Julie Tarry // Head of Corporate IT, City Football Group

Julie Tarry is Head of Corporate IT at City Football Group, overseeing Corporate Applications and Global internal solutions for the organisation. Her career in Information Technology has now spanned more than 20 years, focused on Global Business Applications. Julie joined CFG in February 2017 to help the group achieve its ambition of being the most technologically advanced football group in the world.

Cat Envis // Guest Insights and Analytics Manager, KFC

Cat is spearheading a new, innovative way for KFC restaurants and head office to continually improve the guest experience. She’s most interested in making sure digital transformation is truly in service of customers and employees, something she’s done across her career in tech and innovation. After four years at KFC, Cat says her favourite part of the role is bringing her curiosity to fixing problems and creating solutions.

Mags Teale // Senior Product Owner – XM Discover, Intelligent Automation, Lloyds Banking Group

Mags Teale is the Senior Product Owner for the Intelligent Automation team at Lloyds Banking Group. Mags Teal has spent over 22 years at Lloyds Banking Group, across various positions from Fraud, MI, RPA, and most recently leading the Natural Language Engineering practice. Mags Teale has been instrumental in deploying strategic projects with Qualtrics to reduce complaints in the bank, automate customer intent and insights in customer services, and automate quality control for colleagues handling sensitive calls

Matt Trickett // CX Solution Strategist, Qualtrics

Matt specialises in the Retail and Hospitality verticals, for which he has also designed, implemented, managed and overseen over 80 CX programmes globally. At Qualtrics, Matt helps organisations pioneer customer experience by providing strategic advisory, value articulation and best practise guidance that transforms customer centricity and drives sustainable growth.

Simon Daly // EX Solution Strategist, Qualtrics

With several years of experience in the field of Culture and Employee Engagement, Simon’s main areas of expertise revolve around thought leadership and measurement tools to help deliver on People Strategies such as survey design, management and interpretation. Over the last decade Simon has cultivated an interest in different approaches and methodologies on employee listening, and the correlation to commercial performance and other metrics.

Harry Hurst // Experience Analytics & Optimisation Lead UKI, Accenture

Harry is a seasoned digital leader, having led teams in analytics, digital transformation, experience optimisation and performance media across multiple industries in start-ups, scale-ups and now Accenture. At Accenture Song, he brings together customer data and experience and is often found connecting the data, technology and marketing groups with the customer at the heart of their common goals. Most recently, much of Harry’s focus has been in helping organisations bring meaningful signals together from their disparate qualitative and quantitative data sets and to put them in the hands of the teams making the decisions to create the best customer experiences.