Leonie Brown CX+EX Journey mapping event | Qualtrics

Qualtrics XM Masterclass

Create a sustainable customer-centric culture using CX-EX journey mapping

Tuesday 26 November 2019
10:00am - 1pm

It can sometimes feel as though your customers and employees are on completely separate journeys. One experiencing your brand from outside, the other from the inside. But when your employees are disconnected from the people they’re serving, how can they deliver exceptional experiences? And when you don’t think about what your employees are going through, how can customer-centricity be more than a buzzword? In this workshop, we’ll explore how you build meaningful links between employees and customers using journey mapping.

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