During this half-day masterclass from the Qualtrics XM Institute, you’ll:
Explore the basics of human experience and understand what drives your employees and customers
Discover why XM is so important for brands looking to thrive in the experience economy
Learn the fundamentals of XM that can help you drive change in your organisation
Acquire skills and strategies for transforming your customer, product, employee and brand experience
Basics of human experience
What is Experience Management?
Six XM competencies for success
08:30 - 09:00 – Breakfast and registration
09:00 - 10:30 – XM Institute Seminar
10:30 - 11:00 – Morning coffee
11:00 - 13:00 – XM Institute Seminar
13:00 - 14:00 – Lunch and wrap
Want a double helping of experience management?
Join other executives at SAP CX Live in Munich on 5th November , and get more of the latest insights from top brands and thought leaders.