How to build a successful CX program
The best customer experience programs are much more than just data – they turn feedback into actions and cultural change across the organisation.
Find out what you need to do to make sense of your CX data to turn it into actions that create memorable experiences for your customers. And crucially, that deliver back to the business’ bottom line.
In this video, Kantar TNS walk you through the steps you need to take to build a world-class customer experience program in your organisation.
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