How 70,000 volunteers raised the bar on customer experience
The London 2012 Olympic Games will always be remembered for the 70,000 volunteers who provided an experience so memorable, they’re still celebrated today.
Find out how Linda Moir motivated, managed and gave them the freedom to unleash their personalities to provide the ultimate customer experience.
Linda’s live Experience Week talk will show you how she went from redesigning the experience on Virgin Atlantic to marshalling the biggest army of volunteers the UK has ever seen.
Her 3 Golden Rules will help you find new ways to empower your employees to go above and beyond to deliver for customers.
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