Customer Satisfaction 2 | Qualtrics

Qualtrics Customer Satisfaction Survey / CSAT Solutions

Customer Satisfaction Surveys (CSAT) helps you drive customer loyalty and growth.

Customer Satisfaction is a powerful predicator of customer retention, loyalty and product repurchase. CSAT surveys help you discover what your customers like, dislike or what they'd like to see improved. At Qualtrics, we've helped thousands of brands measure CSAT.

Book a demo and we'll show you how easy it is to setup a survey and start measuring CSAT in just a few minutes.

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3 benefits of measuring Customer Satisfaction with Qualtrics

Improve Customer Service

By measuring CSAT continuously in real-time, you get a much better understanding of your customer's level of satisfaction with your products and services. This in turn helps you serve them better.

Reduce Customer Churn

Reducing customer churn is always desirable and rarely achievable. "CSAT data helps you quickly identify when poor customer touchpoint experiences occur, in real-time. Knowing this helps you rectify the problem and retain customers.

CSAT feedback anytime, anywhere

Collecting customer satisfaction data is critical. With Qualtrics, you have so many options to collect CSAT data via SMS, email, website, in-app and via integrations with other major communications systems.

More than 9,000 brands and 99 of the top 100 business schools use Qualtrics

“At the end of the day, the insights gained from Qualtrics data are moving the needle and changing the way we do business globally."
"Qualtrics helps us achieve true customer centricity every day"

Why choose Qualtrics?

All your data
in one place

Connect all your data with APIs with Salesforce, Tableau, Marketo, Google Analytics, Adobe Analytics and more.


With secure data centres, access control, cloud infrastructure, high-end firewalls and network security, all your data is safe and available for your eyes only.

Advanced features
made simple

In just a few clicks, view your data on customisable drag-and-drop dashboards, powered by some of the most advanced analytics on the planet.

Access and upload data from anywhere

With a cloud infrastructure, you can access and upload data wherever your customers are. With redundant data storage and 99.7% uptime since 2010, you’ll always have access.

Here’s what others are saying about Qualtrics...

5.0 / 5.0

Based on 90 reviews

“Qualtrics Insight Program is easy to use, offers great quick metrics and visual tools, and it’s easy to add photos to surveys.”

Shana Hoch

Director, Marketing & Customer Experience Sprague Operating Resources LLC

4.3 / 5.0

Based on 143 reviews

“This is a fantastic survey platform. The people working for Qualtrics are very polite and their expertise is superb.”


Survey Associate / Statistician
The Conference Board

4.6 / 5.0

Based on 407 reviews

“Our strategy is driven by data and one important source is customer insights. Qualtrics makes it quick and affordable to gather these insights”


Snagit Strategy Lead
TechSmith Coporation

Discuss your CSAT survey needs by
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