WorkDifferent XM Playbook

How to reopen, rethink, and reinvent

2020 has led all organisations to rethink many practices to navigate the sustained impacts of the global pandemic and the economy. This comprehensive playbook for XM professionals presents a 4-stage framework and practical examples from leaders at top organisations. With this playbook, you will feel equipped to work differently.

Download Now

By providing this information, you agree that we may process your personal data in accordance with our Privacy Statement
By submitting this form, you agree to receive marketing information from Qualtrics as set out in our Terms of Service & Privacy Statement. You may unsubscribe at any time.
By submitting I agree to Qualtrics' Terms of Service & Privacy Statement

The WorkDifferent playbook includes:

  • The 4 stages for working differently
  • Tips from our XM experts on how to help your people, customers, and brand at every stage
  • Practical guidance from leaders at Peloton, Zoom, Ford Motor Company, Cleveland Clinic, Zillow, and Mastercard
  • Suggested questions you should ask at every stage to improve your XM program

13,000+ brands and the top 100 business schools have switched to Qualtrics