AMEX Webinar: Behind the Experience | Qualtrics

Behind the Experience: Discover what makes American Express a CX leader

American Express is known for its superior customer service — and this didn’t happen by accident. To be truly customer-centric you need to empower people at all levels of your organisation to listen to the customer and act on insights. Find out how American Express built a world-class customer culture by using a broad spectrum of approaches, from empowering employees to capturing and acting on customer insights.

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