Interactive Online Event

Discover how CX leaders guide their organisation through an economic downturn

June 25, 2020 / 3.00 PM - 4.30 PM CET Berlin Time

Across the world, organisations are having to adapt at speed as an economic downturn takes hold. Join our Qualtrics XM Institute for an interactive online event exploring how CX professionals can play an important role in helping their organisations navigate the disruption.

We’ll be live from the first minute to the last. So you’ll get the chance to put questions to our host, join interactive breakout sessions, plus chat with other CX leaders from a wide range of industries. Nothing pre-recorded, nothing staged.

We’ll cover:

  • CX strategies for the short- and long-term

  • 5 core principles for adjusting your program

  • Specific actions to improve your CX management

  • Preparing for a return to growth mode

What is an XM Exchange Forum?

It’s the workshop experience, online – live presentations, worksheets, group activities, and the chance to connect with peers around the world. Keep up to date with all of our XM Virtual events.

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Picture of Luke Williams


Luke Williams

XM Institute // Qualtrics

Luke Williams is a leading strategist in the Qualtrics XM Institute, as well as an award-winning researcher and author of a New York Times and USA Today best-seller (“The Wallet Allocation Rule”), and a Bookscan bestseller (“Why Loyalty Matters”). A statistician and methodologist by training, Luke is a thought leader in the space of customer experience, client satisfaction, client loyalty, client ROI, customer strategy, and analytics. His work has appeared in dozens of academic and trade publications, including co-authorship of a Harvard Business School Case Study.

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