QUALTRICS EXPERIENCE SYMPOSIUM
Better government services start with experience design
June 17, 2021 / 10AM BST / 11AM CEST
Welcome to the Qualtrics Experience Symposium, dedicated to government leaders. This event is intended for those designing breakthrough services, experiences, and cultures in government agencies across Europe.
You’ll learn how leaders are approaching experience management, from government-wide guidance on customer experience to fostering diversity, equity, and inclusion across the workforce and the lessons COVID-19 taught about data integrity. After this year of both isolation and exemplary public service, join us for an event filled with examples of endurance and courage.
Agenda:
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10:00 AM: Navigating uncertainty: Insights from a year in space
Scott Kelly, History-Making NASA Astronaut; First to Complete a Year-in-Space Mission
10:25 AM: Uncovering truth to build trust
Alexis Madrigal, Co-founder of The COVID Tracking Project and staff writer at The Atlantic
10:40 AM: Leveraging human-centered experience design
Jamaal Davis, Customer Experience Manager, Allegheny County Department of Human Services
10:55 AM: Light for the world to see
Kwame Alexander, New York Times Best-Selling Author, Poet & Educator
11:20AM: Accelerating CX and EX maturity in government
Dustin Brown, Deputy Assistant Director, Office of Management and Budget
11:35 AM: The data we need for diversity, equity, and inclusion
Jennifer Harris, Equity Research & Program Manager, Office on African American Affairs, Milwaukee County