Skip to main content


Explore the post-pandemic mindset and what’s driving consumer behaviours in 2021

Want to know how your customer experience will stand up against post-pandemic beliefs and preferences? Watch this on-demand webinar to discover the attitudes shaping consumer behaviour through 2021.

Based on a study of 1000s of people across Europe, our latest consumer trends report evaluates a range of experiences across industries. Moira Dorsey, principal analyst at the XM Institute, will break down the data, shine a light on what CX teams need to focus on, and take questions from the audience.


  • The consequences of good and bad CX in 2021

  • Your customers’ new interaction & channel preferences

  • Whether habits formed during the pandemic will stick

  • Predictions for the post-pandemic consumer landscape

Register Now

By providing this information, you agree that we may process your personal data in accordance with our Privacy Statement
By submitting this form, you agree to receive marketing information from Qualtrics as set out in our Terms of Service & Privacy Statement. You may unsubscribe at any time.
By submitting I agree to Qualtrics' Terms of Service & Privacy Statement

Step /2


Picture of Moira Dorsey

Moira Dorsey

XM Catalyst, Qualtrics XM Institute

Moira Dorsey is an XM Catalyst at the Qualtrics XM Institute. During her 20 years as an experience management researcher, advisor, and speaker, Moira has coached scores of leaders on how to find the sweet spot where customer needs, employee experience, business goals, and operations combine to produce great experiences that drive growth.

More than 16,000 brands and 99 of the top 100 business schools use Qualtrics