ON DEMAND WEBINAR
Explore the post-pandemic mindset and what’s driving consumer behaviours in 2021
Want to know how your customer experience will stand up against post-pandemic beliefs and preferences? Watch this on-demand webinar to discover the attitudes shaping consumer behaviour through 2021.
Based on a study of 1000s of people across Europe, our latest consumer trends report evaluates a range of experiences across industries. Moira Dorsey, principal analyst at the XM Institute, will break down the data, shine a light on what CX teams need to focus on, and take questions from the audience.
WATCH NOW TO DISCOVER…
The consequences of good and bad CX in 2021
Your customers’ new interaction & channel preferences
Whether habits formed during the pandemic will stick
Predictions for the post-pandemic consumer landscape
XM Catalyst, Qualtrics XM Institute
Moira Dorsey is an XM Catalyst at the Qualtrics XM Institute. During her 20 years as an experience management researcher, advisor, and speaker, Moira has coached scores of leaders on how to find the sweet spot where customer needs, employee experience, business goals, and operations combine to produce great experiences that drive growth.