Qualtrics MasterSessions Europe

Discover how you connect your employees to your CX program

Presented by Léonie Brown, XM Scientist at Qualtrics
Tuesday 18 February, 10.30am Berlin


What’s covered in the webinar?

In our latest customer experience research, we discovered that the key drivers of superior CX revolve around employees - whether it’s having knowledgeable staff, or empowering staff to make decisions on their own. In this webinar, Leonie will explore the power of frontline staff in CX, and how you use journey mapping to create a meaningful link between employees and customers.