Qualtrics MasterSessions Europe

Discover how NHS Wales can continue to deliver excellent patient experience

Presented by:
Daniel Elkeles // Chief Executive at Epsom and St Helier University Hospitals NHS Trust
Tim Keogh // Global Leader in Culture Transformation, April Strategy
Lisa Thomson // Director of Communications and Patient Experience at Epsom and St Helier University Hospitals NHS Trust

Thursday 27 February // 10-10.30am


What’s covered in the webinar?

NHS Wales has reason to be proud. 93% satisfaction for GP care; 93% of people satisfied with their last hospital visit. But you’ll know of the workforce challenges facing trusts and health boards in the next decade, as a “sickness service” is replaced by a “wellness service”. How are you going to retain an engaged workforce and a patient-centric culture? In this webinar, hear the story of how the Epsom and St Helier NHS Trust involved thousands of its people in co-creating a new culture, and successfully embedded it into everything it does.