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Gauge the state of Digital Experiences in 2022: actionable insights from the XM Institute

September 6, 2022 / 3:30PM BST / 4:30PM CEST

From healthcare to travel to life admin, consumers all over the world are increasingly reliant on online channels. This puts businesses under more pressure to deliver exceptional experiences. Why? Because digital journeys that fail to evoke positive sentiment drive an average revenue loss of 8%.

At this online event, our expert Isabelle Zdatny will offer actionable insights to help identify - and fix - the digital experience gaps in your organisation.

Using the latest global research from the XM Institute, Isabelle will:

  • Reveal the state of digital experiences in 2022

  • Explain why digital experiences matter

  • Recommend 5 ways to design positive digital experiences

This session is a must for all CX professionals who want to design elevated online experiences.

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Picture of Isabelle Zdatny

Isabelle Zdatny

Principal Analyst, Qualtrics XM Institute

Isabelle helps large organisations design and operate successful experience management (XM) programs by producing industry thought leadership, developing and delivering training, consulting with companies, and speaking on key XM topics and trends.

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