THE ACADEMIC EXPERIENCE - 8.30-10.00AM

Discover how you deliver breakthrough experiences for students and faculty

At X4 London, take a deep dive into the world of academic experience (AX) and discover how you delight both students and faculty.

Join the academics experience to:

  • Discover how the world’s leading institutions deliver breakthrough experiences
  • Hear from one global institution is taking a fresh approach to AX
  • Connect with peers from some of the world’s top schools and universities
  • Turn theory into practice with an expert-led session
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2020 Speakers


Tim
Peake

Astronaut

Felicity
Holdgate

Allianz //
Global Director of Customer Experience

Florencio
Padilla

Chalhoub Group //
Head of People Experience

Monica
Todd

Financial Times //
Director of Customer Research

Bruce
Temkin

Qualtrics //
Head of XM Institute

Nan
Russell

Qualtrics //
XM Scientist

Léonie
Brown

Qualtrics //
XM Scientist

Carol
Haney

Qualtrics //
XM Scientist

Jake
Outram

Qualtrics //
XM Scientist

Samantha
Murray

Qualtrics //
XM Scientist

Tim
Farmer

Qualtrics //
Head of Research Solution Strategy EMEA

Sally
Winston

Qualtrics //
Head of Employee Experience Solution Strategy EMEA

Agenda


22 April 2020

8:00am - 10:00am

Registration and breakfast

10:00am - 12:30pm

Main stage keynotes

12:30pm - 2pm

Lunch

2pm - 5pm

Breakout sessions

5pm - 6.30pm

Evening reception

Experience Everything at X4


The Main Stage


Be inspired by Experience Management. Hear from a world-leading experience brand, some of Qualtrics’ leading thinkers, plus the first Briton to walk in space.

Tim Peake


Space walks, science lessons and even running a marathon in orbit - Tim Peake’s mission to the International Space Station captivated millions of people. Join his keynote for a unique insight into the life of an astronaut.

Breakout Sessions


Delve deeper into XM. Join our brand-new style of breakout - based on your 2019 feedback - to hear detailed customer stories and in-depth masterclasses run by our team of XM Scientists.

Networking, Naturally


Expand your XM network. Build relationships and share ideas with executives and XM visionaries from across Europe.

Live Entertainment


Join your fellow XM leaders for an evening reception, with fantastic food and drink, a view over the River Thames, plus live entertainment and games.

FAQs


This year we’re delighted to host you at the InterContinental at The O2 which is located at 1 Waterview Dr, London SE10 0TW
Registration for X4 London opens at 8:30am on the 22nd April – check in early to avoid the queues and enjoy breakfast with us before the main stage events begin.
This event is free to attend for leaders in customer experience, HR, marketing, product development, brand management and market research.
BY TUBE:
Nearest station: North Greenwich on the Jubilee line, a 5-minute walk away

BY RIVER BUS:
North Greenwich Pier, a 7-minute walk away.

BY AIR (driving distance):
London City Airport – 20 minutes
London Gatwick Airport – 70 minutes
London Heathrow Airport – 90 minutes
Yes, we have a rate for a superior room inclusive of breakfast and VAT of £269. Availability is limited, please book directly here.
Yes, car parking charges apply as follows:
  • £15 up to 12 hours
  • £24 for stays between 12 and 24 hours
In the weeks leading up to the event, we’ll send out a pre-event survey – please specify in your response any dietary needs or allergies. You can also let us know by sending an email to x4europe@qualtrics.com
The recommended attire for X4 London is business casual.
If you have any other questions or suggestions, email x4europe@qualtrics.com