THE ACADEMIC EXPERIENCE - 8.30-10.00AM
At X4 London, take a deep dive into the world of academic experience (AX) and discover how you delight both students and faculty.
Global Director of Customer Experience
Chalhoub Group //
Head of People Experience
Financial Times //
Director of Customer Research
Head of XM Institute
Head of Research Solution Strategy EMEA
Head of Employee Experience Solution Strategy EMEA
8:00am - 10:00am
Registration and breakfast
10:00am - 12:30pm
Main stage keynotes
12:30pm - 2pm
2pm - 5pm
5pm - 6.30pm
Be inspired by Experience Management. Hear from a world-leading experience brand, some of Qualtrics’ leading thinkers, plus the first Briton to walk in space.
Space walks, science lessons and even running a marathon in orbit - Tim Peake’s mission to the International Space Station captivated millions of people. Join his keynote for a unique insight into the life of an astronaut.
Delve deeper into XM. Join our brand-new style of breakout - based on your 2019 feedback - to hear detailed customer stories and in-depth masterclasses run by our team of XM Scientists.
Expand your XM network. Build relationships and share ideas with executives and XM visionaries from across Europe.
Join your fellow XM leaders for an evening reception, with fantastic food and drink, a view over the River Thames, plus live entertainment and games.