XM CONNECT Zürich

How Organisations use Customer or Employee Experience to make an impact

Agenda

09.00 – 10.00  Registration and with Breakfast

10.10 – 10.15 Welcome and Agenda // Alexandre Mina, Country Lead Switzerland at Qualtrics

10.15 – 11.15 Customer Experience in action at Grundfos: From the idea, to procurement, hands-on tech, strategy, communication, program design and KPIs //  Why connecting Connection Customer Experience with Employee Experience is key to success // Abdul Dezkam, XM Solution Strategist Qualtrics at Qualtrics

11.15 – 11.45 Exchange of how our participants are using Customer and Employee Experience // Participants

11.45 End

Location

Hotel Schweizerhof Zürich | Bahnhofplatz 7 | 8001 Zürich | Room: Salon

Speaker

Abdul Dezkam, XM Solution Strategist at Qualtrics
Abdul joined Qualtrics in 2021 as a CX Solution Strategist, dedicated to the Nordic region while he is based in Denmark. Before joining Qualtrics, Abdul was leading CX and later EX within an industry-leading global company with 19.000 employees, namely Grundfos. Here, Abdul has been a Qualtrics customer for more than 5 years, where he set up and led an award winning CX program across 65 countries involving thousands of people with the purpose of transforming a highly product-oriented engineering company to become a truly customer-centric organisation.