Adam Grant + Stephanie Mehta// XM Innovation Event

- XM for Customer Frontlines
  - Digital
    Root out friction in every digital experience, super-charge conversion rates, and optimise digital self-service
  - Care
    Uncover insights from any interaction, deliver AI-powered agent coaching, and reduce cost to serve
  - Locations
    Increase revenue and loyalty with real-time insights and recommendations delivered straight to teams on the ground
- XM for People Teams
  - Engage
    Know exactly how your people feel and empower managers to improve employee engagement, productivity, and retention
  - Lifecycle
    Take action in the moments that matter most along the employee journey and drive bottom line growth
  - Analytics
    Whatever they’re are saying, wherever they’re saying it, know exactly what’s going on with your people
- XM for Strategy & Research
  - Research
    Get faster, richer insights with qual and quant tools that make powerful market research available to everyone
  - User Experience
    Run concept tests, pricing studies, prototyping + more with fast, powerful studies designed by UX research experts
  - Brand
    Track your brand performance 24/7 and act quickly to respond to opportunities and challenges in your market
- XM Platform
  Meet the operating system for experience management
  - Free Account
  - Watch Demo
- Teams
  - For Digital
  - For Customer Care
  - For Human Resources
  - For Researchers
  - All Teams
- Industries
  - Healthcare
  - Education
  - Financial Services
  - Government
  - All Industries
- Popular Use Cases
  - Customer Experience
  - Employee Experience
  - Employee Exit Interviews
  - Net Promoter Score
  - Voice of Customer
- - Free Account
  - Watch Demo
- Customer
  - Customer Success Hub
  - Product Documentation
  - Training & Certification
  - Community
  - XM Institute
- Learn
  - Popular Resources
  - Customer Stories
  - Blog
  - XM Knowledge Base
- Company
  - About Us
  - Careers
  - Partnerships
  - Marketplace
  - X4 Summit
    The annual gathering of the experience leaders at the world’s iconic brands building breakthrough business results.
- - Free Account
  - Watch Demo
PRICING
LOGIN
SUPPORT

VIEW ALL SESSIONS

Watch Now

First Name *

Last Name *

Company *

Job Title *

Business Email *

Phone Number *

Country *

The risks of not innovating

Adam Grant + Stephanie Mehta

Hear why customers are the best source for identifying problems and what the risks are of not listening to them.

SESSIONS

Zig Serafin, CEO // Qualtrics

Welcome to the XM Innovation Event

WATCH NOW

Kylan Lundeen, CMO // Qualtrics

Introducing ExperienceiD

WATCH NOW

NEW: Bonus Clip

Venus Williams + Brad Anderson

Fueling mind and body with Happy Viking

WATCH NOW

Fatal error: Uncaught TypeError: array_key_exists(): Argument #2 ($array) must be of type array, null given in /var/www/www.qualtrics.com/wp-content/themes/qualtrics/functions/video-streaming-utilities-2021-10.php:174 Stack trace: #0 /var/www/www.qualtrics.com/wp-content/themes/qualtrics/template-parts/global-templates/video-streaming-single-2021-10.php(59): get_swiper_section(NULL) #1 /var/www/www.qualtrics.com/uk/wp-content/themes/qualtrics/page-templates/video-streaming-single-2021-10.php(8): require_once('/var/www/www.qu...') #2 /var/www/www.qualtrics.com/uk/wp-includes/template-loader.php(106): include('/var/www/www.qu...') #3 /var/www/www.qualtrics.com/uk/wp-blog-header.php(19): require_once('/var/www/www.qu...') #4 /var/www/www.qualtrics.com/uk/index.php(17): require('/var/www/www.qu...') #5 {main} thrown in /var/www/www.qualtrics.com/wp-content/themes/qualtrics/functions/video-streaming-utilities-2021-10.php on line 174