Skip to main content
XM innovation event XM innovation event
VIEW ALL SESSIONS
Video thumbnail

Watch now

By providing this information, you agree that we may process your personal data in accordance with our Privacy Statement
By submitting this form, you agree to receive marketing information from Qualtrics as set out in our Terms of Service & Privacy Statement. You may unsubscribe at any time.
By submitting I agree to Qualtrics' Terms of Service & Privacy Statement

Step /2

Untangling the contradictions in conversation

Malcolm Gladwell with Stephanie Mehta

How can you deliver experiences based on what people say, if they don’t always mean what they say? Malcolm and Stephanie talk through human contradictions and how you can uncover the true meaning in conversations.

Sessions and event resources

Full Session

Full Session

The inspiration & innovations that are making business more human

XM in Action

XM in Action

Visit the XM in Action hub for expert-led deep-dive product demos

Ellen Loeshelle

Ellen Loeshelle

Improving agent effectiveness and customer satisfaction in the Contact Center

Michel Feaster

Michel Feaster

Humanising feedback at scale

Brad Anderson

Brad Anderson

A smarter way to listen to
your employees

Dr. Sebastian Projahn

Dr. Sebastian Projahn

Making employees a differentiator at adidas

Brad Anderson

Brad Anderson

CrossXM: Understanding the interconnectedness of
experience management

Zig Serafin

Zig Serafin

The innovations for making business more human