XMsolutions

Faster experience insights.
Better business results.

XM Solutions help you accelerate your customer experience, employee experience and market research programs. They cover entire industries and use cases - like banking, contact centres and exit interviews - as well as smaller one-off projects, like product concept testing. Built by PhD researchers, each solution combines industry best practice and ease of use.

Get Started

Guided Programs

Guided programs can turbocharge your customer experience and employee experience programs. With each guided program, you get pre-configured surveys, expert-validated methods, and dashboards tailored to your industry or use case - all enabling you to slash your time to value.

Browse guided programs

CUSTOMER EXPERIENCE

  • B2B
  • Digital
  • Retail Grocery
  • Contact Centre
  • Banking
  • And more

EMPLOYEE EXPERIENCE

  • Annual Engagement
  • Lifecycle: Onboarding
  • Lifecycle: Exit

Automated Projects

Now, anyone can run powerful, ROI-driven research with XM Solutions. From product pricing and customer NPS, to brand awareness and employee feedback, guided projects deliver fast results. You get a fully-automated setup, streamlined distribution, and smart analysis tools for dozens of self-service research projects.

Browse Automated Projects

CUSTOMER INSIGHTS

  • Relationship NPS
  • Customer Effort Score
  • Customer Satisfaction
  • And more

PRODUCT RESEARCH

  • Concept Testing
  • Pricing Studies
  • Needs-based Analysis
  • And more

MARKETING & BRAND AWARENESS

  • Brand Awareness
  • Digital Awareness Brand Lift
  • Attitude and Usage
  • And more

EMPLOYEE RESEARCH

  • Benefits and Perks
  • Training Feedback
  • Manager Team Feedback
  • And more

See XM Solutions in Action

With XM Solutions, you get:

Validated Content & Methodology

Expert questions, dashboards, and action plans come pre-built in XM Solutions. The solutions are designed by the world's top researchers and practitioners, and proven in the real world to deliver ROI for leading brands.

A Clear Path to Experience Excellence

No more guessing about where to start or the right next steps. XM Solutions guide you the whole way. From data collection to acting on insights, it’s impossible to get off track as you measure, prioritise, improve—and repeat.

Ease of Use and Flexibility

With XM Solutions, you’ll be up and running in minutes. Built with flexible technology that can adapt to your organisation’s specific needs with drag-and-drop ease.

Continuous Improvement

Take advantage of continual updates from a powerful peer network to ensure your program is always cutting edge. You’ll get new, proven methods with each update from experience management experts and industry leaders.

Discover your clear path
to experience excellence.

Get started