Consumer preferences and sentiment are changing weekly, and retailers are fighting to keep true to their brand values and purpose. Learn how Qualtrics Brand Tracking delivers real-time, actionable insights to make smarter and faster decisions that drive results.
All interactions—from online ordering and curbside pickup to in-store safety options—impact each customer’s decision to give you their business, today and in the future. Learn how to understand customer needs and preferences to close experience gaps and increase sales.
9 min
retailEmployee Listening through Disruption
This year’s events have changed shopping behaviors forever, which means your people have had to adapt quickly to continue to support customers. Learn how Qualtrics Employee Listening solutions help you support your people as they adapt to their new normal.
8 min
retailE-commerce Optimization Through Rapid Response
The shift to e-commerce has only accelerated, but customers still expect the same level of support and empathy that they would have received in-person. Find out how to deliver personalized experiences and ensure customers keep coming back to your online business.
10 min
Timo EbertTailoring business to put people first
customer experience
retail
5 min
Rhency PadillaCutting ties with old ways
employee experience
retail
5 Min
travelBrand Tracking
The travel industry needs to continuously understand the profound shifts resulting from COVID-19. Learn how you can use Qualtrics Brand Tracking to get a real-time, holistic view of your brand while continuously re-learning your market and consumer preferences.
9 min
Omar JohnsonHow brands can find their way without losing their why
brand experience
tech
26 min
Tony HawkKeeping your wheels spinning when the world’s at a standstill
brand experience
tech
Learn more about Qualtrics' Brand Experience platform
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