This year’s events have changed shopping behaviors forever, which means your people have had to adapt quickly to continue to support customers. Learn how Qualtrics Employee Listening solutions help you support your people as they adapt to their new normal.
All interactions—from online ordering and curbside pickup to in-store safety options—impact each customer’s decision to give you their business, today and in the future. Learn how to understand customer needs and preferences to close experience gaps and increase sales.
8 min
retailE-commerce Optimization Through Rapid Response
The shift to e-commerce has only accelerated, but customers still expect the same level of support and empathy that they would have received in-person. Find out how to deliver personalized experiences and ensure customers keep coming back to your online business.
10 min
Timo EbertTailoring business to put people first
customer experience
retail
5 min
Rhency PadillaCutting ties with old ways
employee experience
retail
6 Min
retailBrand Tracking
Consumer preferences and sentiment are changing weekly, and retailers are fighting to keep true to their brand values and purpose. Learn how Qualtrics Brand Tracking delivers real-time, actionable insights to make smarter and faster decisions that drive results.
40 min
Brené Brown & Kylan LundeenShifting your focus—the two irreducible needs of employees today
employee experience
tech
7 min
financialReturning to work Solution
Keeping your frontline and back office employees productive, engaged and safe has never been more important. Learn how Qualtrics provides a simple yet powerful way to minimize the risk of sick employees coming into the workplace and act quickly if they are at risk to maintain employee trust.
4 Min
travelEmployee Listening through Disruption
It’s no secret that COVID-19 has upended employment in the travel and entertainment industries. The Qualtrics Employee Listening solution surfaces employee needs so you can understand their readiness to return on-site, their facilities needs, their obstacles to working remotely, and much more.
5 Min
educationBack to School Solution for K-12
Education needs to adapt in order to protect and support students and staff. Learn how to symptom-check and contact-trace on one easy platform and how to regularly pulse and take action on feedback from students, parents/guardians, and staff/faculty.
4 Min
healthcareEmployee Listening through Disruption
Despite the need for more resources, many healthcare organizations have had to make sweeping changes, including reducing the size of their workforce. Learn how you can use Qualtrics Employee Listening solutions to understand employees’ readiness to return, concerns around health/safety/facilities, & more.
6 Min
governmentEmployee Listening Solution for Returning to Work
Governments worldwide are grappling with how to best reopen city halls and county/federal buildings. Learn how you can use Qualtrics Employee Listening solutions to effectively “reboard” your employees and ensure your mission-driven workforce stays engaged and motivated.
6 Min
techOptimizing Employee Technology Experiences
Learn how you can use Qualtrics to collect in-the-moment feedback and optimize technology experiences so that distributed teams can remain equipped, enabled, productive, and positive.
6 Min
educationBack to School Solution for Higher Ed
Every higher education institution is facing unique challenges to prepare for school. Learn how to get everyone on board with your reopening plan by taking continuous action on feedback and conducting effective contact tracing and symptom checks.
10 min
Simon DaviesThe new leading is listening
employee experience
financial
10 min
Fatos KusariRebuilding a healthier world from the inside out
employee experience
healthcare
10 min
Dom PriceThrowing out the workplace blueprint
employee experience
tech
9 min
Lori WintersKeeping culture flying high through turbulent times
employee experience
travel
10 min
Oris StuartTurning a social icon into a catalyst for change
employee experience
travel
Learn more about Qualtrics' Employee Experience platform
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