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Fix service gaps from every vantage point

How do you improve CX? Start with improving agent effectiveness in the contact center. See how the new Qualtrics Customer Care Command Center empowers leaders with recommended actions for developing effective & engaged frontline teams that strengthen relationships with customers.

  • tech
  • customer experience

MY WATCHLIST

Watchlist content available on demand after the event

My watchlist

Watchlist content available on demand after the event

Sessions

Zig Serafin // Ryan Smith

Designing a new era of innovation

LOCKED

Jason Bradshaw

Turning dead ends into better connections with customers

LOCKED

Katie Soo

The art + science of curating a community-first experience

LOCKED

Jonathan Nouri

Evolving a fresher shopping experience from end-to-end

LOCKED

Steve Wengrovitz

Taking the delivery industry beyond delivery

LOCKED

Jay Choi // Rachel Barker

Future-proof your workplace

LOCKED

Brad Anderson

Making work, work for every employee

LOCKED

Liz Tassey // Sahil Sethi

Thriving during disruptive times

LOCKED

Rick Evans

Lifting teams and patients at the speed of the pandemic

LOCKED

Erik Vogel

Using the customer voice to accelerate change

LOCKED

Marina Seitún

Creating memorable experiences that make employees want to stay

LOCKED

A. Marc Harrison, MD

Minimizing hospital visits while maximizing patient care

LOCKED

Kitty Xu, PhD

Turning 100 million new users into lifelong pinners

LOCKED

Learn more about Customer Care Command Center