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Join the people behind some of the most successful experiences at Europe’s largest Experience Management event. Bringing together leaders in customer experience, HR, marketing, product development and brand management, it’s where insights come together to help you capitalise on the experience economy.
Brilliant minds from some of the most successful, admired brands will share their strategies and secrets on building world-class market research and experience management programs
CEO and co-founder, Qualtrics
CEO Coach & New York Times bestselling author of Radical Candor
Delightfully IrreverentDance Psychologist
Senior Engagement Manager, Asda
CEO, Breakthrough Cancer Research
Digital Insights Manager, Samsung
Head of Customer Experience, E'ON
Chief Experience Officer, Qualtrics
Customer Service Manager, Euroflorist
Managing Partner, Karian & Box
Principal Data Scientist and Research Methodologist, Qualtrics
Fortune 500 Consultant and Employee Feedback Expert, Qualtrics
Stanford PhD Survey Methodologist, Head of Qualtrics Methodology Lab
CX Strategist, Qualtrics
Learn the practical skills you need to become an Experience Management master in our XM Masterclasses - interactive, workshop-style sessions led by leaders in Market Research, Customer, Employee, Brand and Product Experience.
Choose from 3 sessions led by our customer experience experts and explore a range of topics including:
How to bring digital into your CX program
Future-proofing your program
Getting buy-in for your program
Proving the ROI of your CX initiatives
Join our employee experience masters to learn the skills you need to turn your employees into advocates and use your HR initiatives to impact the metrics that matter most to you from customer experience right through to revenue and productivity.
Going beyond engagement towards a lifecycle approach to employee experience
Optimising the key drivers of engagement, attrition and productivity
Getting the organisation on board with your initiatives
Across the organisation, the most successful initiatives are backed by world-class research programs. From developing new products to optimising your brand strategy, our experts will show you how to build a world-class research program, with topics including:
Best practices for designing a research study
How to make the most of your research data
EX Showcase: Meet the pioneers
Learn from the best in Employee Experience as some of Europe’s best-known brands shine a light on their HR initiatives and talk you through how they’re driving improvements. They’ll share tips and advice on everything from how they got the buy-in they needed to drive change to how they’re making the most of employee feedback to create world-class workplaces.
CX Showcase: Meet the pioneers
Take a look at the stories and the strategies behind some of the most successful CX programs in Europe at our CX showcase. From tackling churn and closing the loop with customers at E.ON to building a customer support model from the ground-up at DixonsCarphone, you’ll hear how they’re leading the way in delivering customer experiences that deliver back to the bottom line.
Innovation Showcase: The Disruptors
Hear from the innovators driving disruption in everything from product design to law enforcement. Learn how fresh new approaches to using data are helping them get ahead of their competitors and raise the bar for their industries.
All fun and no play make for - you know how it goes. We’re delighted to be welcoming the UK and Ireland’s best-loved comedian Dara O’Briain. One of the most recognisable faces on TV as the host of Mock The Week, you can see him live at X4 Europe!
"A 10 star show in every way...went way beyond my expectations"
Innovators, industry leaders and big name brands will take the stage to share their stories about crafting some of the world’s most famous experiences. From trends in the experience economy to practical advice to help you craft first-class experiences, you’ll be learning from the very best. Plus, by popular demand, we’ll be welcoming back ‘Dr Dance’ himself, Dr Peter Lovatt, for his latest take on combining research and dance.
From masterclasses to practical workshops, our breakout sessions are a chance to take a deep dive into your area of expertise with experts in their field be it HR, customer experience, product development or brand and marketing.
Enjoy live music and entertainment during the day and at our evening reception. Last year we welcomed magician Troy to the stage and had evening entertainment from Duke. Stay tuned for more updates on our 2018 entertainment.
Got a project you need help with? Want to get more from your program or research? Our experts are on hand all day at our open clinics to help you.
Throughout the day, you’ll be able to network with other leaders in your field as well as catch up over drinks at our evening reception.
There are a number of great hotels and transport links on the doorstep of The Brewery. We have a special rate secured with The Montcalm at The Brewery though, which couldn't be closer to all the action. Rooms are available on a first come, first served, basis so book early to guarantee our X4 Europe special rate of £210 + VAT which includes continental breakfast.
Bookings should be made directly with the hotel Reservations Department on +44(0)207 479 2233 or email@example.com using the promotional code: QUA_100418
X4 Europe will take place in central London. This year we are delighted to host you at the The Brewery which is located at 52 Chiswell St, London EC1Y 4SD.
Registration for X4 Europe opens at 8:30am on the 11th April - check in early to avoid the queues and enjoy breakfast with us before the mainstage events begin. You’ll be asked to take your seats for the mainstage at 9:45 so make sure you leave plenty of time to grab a good seat!
This event is free to attend for leaders in customer experience, HR, marketing, product development and brand management.
Yes! We’ve reserved a special conference rate at the Montcalm at The Brewery Hotel. Rooms are available on a first come, first serve, basis so book early to guarantee the rate of £210 + VAT which includes continental breakfast.
Travelling to the Brewery by public transport is quick and easy. It is close to Liverpool Street, Moorgate and Barbican stations, and served by at least 10 bus routes.
Download a map with instructions on how to find The Brewery
There are no car parking facilities on site at The Brewery. The nearest public NCP car park can be found at The Barbican. There is also limited pay and display street parking available.
In the weeks leading up to the event, we’ll send out a pre-event survey - please specify in your response any any dietary needs or allergies. You can also let us know by sending an email to firstname.lastname@example.org
The recommended attire for X4 Europe is business casual.
Reach out to email@example.com for additional questions, suggestions, and anything else what will blow your mind.