11 APRIL

The Brewery, London

EUROPE’S BIGGEST EXPERIENCE MANAGEMENT EVENT

CUSTOMER. EMPLOYEE. BRAND. PRODUCT. THE CORE EXPERIENCES OF YOUR BUSINESS UNDER ONE ROOF

1000+

ATTENDEES

20+

EXPERT SPEAKERS

10+

MASTERCLASSES & BREAKOUT SESSIONS

Join the people behind some of the most successful experiences at Europe’s largest Experience Management event. Bringing together leaders in customer experience, HR, marketing, product development and brand management, it’s where insights come together to help you capitalise on the experience economy.

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ANNUAL GATHERING OF

The world's experience leaders

Brilliant minds from some of the most successful, admired brands will share their strategies and secrets on building world-class market research and experience management programs

2018 SPEAKERS

Ryan Smith

CEO and co-founder, Qualtrics

Kim Scott

CEO Coach & New York Times bestselling author of Radical Candor

Dr. Peter Lovatt

Delightfully Irreverent
Dance Psychologist

Carl Tabisz

Senior Engagement Manager, Asda

Orla Dolan

CEO, Breakthrough Cancer Research

Amy Vetter

Digital Insights Manager, Samsung

Keith Fletcher

Head of Customer Experience, E'ON

Julie Larson-Green

Chief Experience Officer, Qualtrics

Jose Antonio Lombardia

CMO, DIA

Loraine de Vries-Brilman

Customer Service Manager, Euroflorist

Ghassan Karian

Managing Partner, Karian & Box

Carol Haney

Principal Data Scientist and Research Methodologist, Qualtrics

Sarah Marrs

Fortune 500 Consultant and Employee Feedback Expert, Qualtrics

Dave Vanette Ph.D

Stanford PhD Survey Methodologist, Head of Qualtrics Methodology Lab

Leonie Brown

CX Strategist, Qualtrics

Agenda

Wednesday 11/04

8:30AM-9:45AM
Registration and breakfast
9:45AM-10:00AM
Keynote seating
10:00AM-12:00PM
Mainstage keynote sessions
12:00PM-1:00PM
Lunch and networking
3:30PM-5:00PM
Mainstage keynote sessions
5:00PM-5:30PM
Dara Ó Briain
5:30PM-8:00PM
Evening reception

ENTERTAINMENT

All fun and no play make for - you know how it goes. We’re delighted to be welcoming the UK and Ireland’s best-loved comedian Dara O’Briain. One of the most recognisable faces on TV as the host of Mock The Week, you can see him live at X4 Europe!

2017 HIGHLIGHTS

"A 10 star show in every way...went way beyond my expectations"

EVENTS &
NETWORKING

Mainstage speakers

Innovators, industry leaders and big name brands will take the stage to share their stories about crafting some of the world’s most famous experiences. From trends in the experience economy to practical advice to help you craft first-class experiences, you’ll be learning from the very best. Plus, by popular demand, we’ll be welcoming back ‘Dr Dance’ himself, Dr Peter Lovatt, for his latest take on combining research and dance.

Breakout sessions

From masterclasses to practical workshops, our breakout sessions are a chance to take a deep dive into your area of expertise with experts in their field be it HR, customer experience, product development or brand and marketing.

Entertainment

Enjoy live music and entertainment during the day and at our evening reception. Last year we welcomed magician Troy to the stage and had evening entertainment from Duke. Stay tuned for more updates on our 2018 entertainment.

Expert help and advice

Got a project you need help with? Want to get more from your program or research? Our experts are on hand all day at our open clinics to help you.

Networking

Throughout the day, you’ll be able to network with other leaders in your field as well as catch up over drinks at our evening reception.

ACCOMMODATION

The Montcalm at The Brewery

There are a number of great hotels and transport links on the doorstep of The Brewery. We have a special rate secured with The Montcalm at The Brewery though, which couldn't be closer to all the action. Rooms are available on a first come, first served, basis so book early to guarantee our X4 Europe special rate of £210 + VAT which includes continental breakfast.

Bookings should be made directly with the hotel Reservations Department on +44(0)207 479 2233 or reservations@montcalm.co.uk using the promotional code: QUA_100418

FAQS