THE ANNUAL GATHERING OF
EXPERIENCE MANAGEMENT LEADERS

Discover how the world’s most iconic brands create amazing customer and employee experiences by uncovering unique and actionable insights.

We’re back for another year.
And we’re going big for 2019.

More big-name speakers
More expert workshops
More industry leaders
More entertainment

SPEAKERS

We'll be announcing our 2019 speaker line-up shortly with some of the industry leaders and big name brands making pioneering experience breakthroughs. As a taster, here's just a few of the names who joined us in 2018:

ryan
smith

CEO and co-founder // Qualtrics

kim
scott

CEO Coach & NYT Best-Selling Author

dr. peter
lovatt

Delightfully Irreverent Dance Psychologist

carl
tabisz

Senior Engagement Manager // Asda

orla
dolan

CEO // Breakthrough Cancer Research

amy
vetter

Digital Insights Manager // Samsung

keith
fletcher

Head of Customer Experience // E’ON

julie larson
green

Chief Experience Officer // Qualtrics

jose antonio
lombardia

CMO // DIA

loraine de
vries-brilman

Customer Service Manager // Euroflorist

matthew
geeleher

Quantitative Research Lead // Linney Group

carol
haney

Principal Data Scientist & Research Methodologist // Qualtrics

sarah
marrs

Fortune 500 Consultant & Employee Feedback Expert // Qualtrics

dave
vannette

Stanford PhD Survey Methodologist, Head of Qualtrics Methodology Lab

liz
lesemann

Group Research Manager // YOOX Net-A-Porter Group

EVENTS & NETWORKING

mainstage
speakers

Innovators, industry leaders and big name brands will take the stage to share their stories about crafting some of the world’s most famous experiences. From trends in the experience economy to practical advice to help you craft first-class experiences, you’ll be learning from the very best.

networking,
naturally

Mix and mingle with industry game changers and like-minded thought leaders.

world-class
entertainment

Enjoy live music and entertainment during the day and at our evening reception. Last year we created four immersive themed experience rooms including a circus and a casino. Stay tuned for more updates on our 2019 entertainment.

FAQS