Welcome to the XM Institute
Temkin Group has joined Qualtrics to create the Qualtrics XM Institute, the go-to resource for leading a successful XM program.
ROI of Customer Experience
Learn how customer experience affects the likelihood of five key customer loyalty behaviors: purchase more, recommend, forgive a bad experience, trust, and try a new offering.
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Temkin Group has joined Qualtrics to create the Qualtrics XM Institute, the go-to resource for leading a successful XM program. The XM Institute produces and curates compelling content and training that both inspires business leaders with experience management possibilities and helps them drive value from their programs.
The XM Institute helps you
- Evaluate your XM capabilities and progress
- Generate more value from your XM programs
- Understand and apply XM best practices
- Advance your expertise as an XM leader
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