To understand the current state of customer experience (CX) management, Qualtrics XM Institute surveyed 151 CX practitioners at large companies about their organizations’ CX efforts and asked them to complete our CX Competency & Maturity Assessment.
To understand the current state of customer experience (CX) management, Qualtrics XM Institute surveyed 151 CX practitioners at large companies about their organizations’ CX efforts and asked them to complete our CX Competency & Maturity Assessment.