13 min

Fenty has changed cosmetics and beauty with a message that urges every customer to pursue their own personal definition of beauty rather than showing them a beauty standard that is impossible and impractical. By providing products in a color palette as broad as the entire human race, they have created a purely inclusive and global product experience.

13 min

Fenty has changed cosmetics and beauty with a message that urges every customer to pursue their own personal definition of beauty rather than showing them a beauty standard that is impossible and impractical. By providing products in a color palette as broad as the entire human race, they have created a purely inclusive and global product experience.

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Costco wasn’t the first warehouse store, it isn’t the last, but it’s the one that changed retail history. Its customers are extremely loyal and not always who you'd expect; its sparse, pragmatic, and efficient warehouses ask us to find our own supplies and make our own hotdogs -- counterintuitively attracting frugal buyers of all income ranges.

Costco wasn’t the first warehouse store, it isn’t the last, but it’s the one that changed retail history. Its customers are extremely loyal and not always who you'd expect; its sparse, pragmatic, and efficient warehouses ask us to find our own supplies and make our own hotdogs -- counterintuitively attracting frugal buyers of all income ranges.

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13 min

See how XM is helping businesses hear every voice, understand every need, and act on every opportunity, and hear how Lumen is transforming its culture to deliver more human-centric experiences to customers.

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Employee Engagement

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16 min

Check out the technology innovations powering what’s next in the experience of work, and see how Chipotle is using them to reimagine the role of HR to truly understand what matters most to its people.

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How personalization is driving a new wave of breakthrough experiences, plus how StockX is moving beyond a one-size-fits-all approach to experience to build a one-of-a-kind marketplace for today’s most coveted products.

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