2 min
Under Armour knows that if you’re going to be a new player in an existing category, you need to come with breakthrough product that actually changes the game. And you can’t develop breakthrough product without experience data from actual customers. That’s why Under Armour turned to Qualtrics XM.
2 min
Under Armour knows that if you’re going to be a new player in an existing category, you need to come with breakthrough product that actually changes the game. And you can’t develop breakthrough product without experience data from actual customers. That’s why Under Armour turned to Qualtrics XM.
X4 : THE EXPERIENCE MGMT SUMMIT
XM Keynote
17 min
Qualtrics CEO Zig Serafin discusses why companies today must win on Experience – and how leading businesses are deepening their relationships with customers and employees using the power of deep empathy at scale.
Qualtrics CEO Zig Serafin discusses why companies today must win on Experience – and how leading businesses are deepening their relationships with customers and employees using the power of deep empathy at scale.
Rethinking First Impressions
14 min
From London, world-renowned perfumer Jo Malone reflects on the beliefs that have driven her maverick approach to scent-making and describes the innovative ways her brand is delivering a lasting first impression.
From London, world-renowned perfumer Jo Malone reflects on the beliefs that have driven her maverick approach to scent-making and describes the innovative ways her brand is delivering a lasting first impression.
Authenticity Transforms Experience
19 min
Filmed on the slopes of Deer Valley, Chip and Joanna discuss how centering helped them create powerfully authentic experiences.
Filmed on the slopes of Deer Valley, Chip and Joanna discuss how centering helped them create powerfully authentic experiences.
XM INNOVATION
Experience Management
13 min
See how XM is helping businesses hear every voice, understand every need, and act on every opportunity, and hear how Lumen is transforming its culture to deliver more human-centric experiences to customers.
See how XM is helping businesses hear every voice, understand every need, and act on every opportunity, and hear how Lumen is transforming its culture to deliver more human-centric experiences to customers.
Employee Engagement
16 min
Check out the technology innovations powering what’s next in the experience of work, and see how Chipotle is using them to reimagine the role of HR to truly understand what matters most to its people.
Check out the technology innovations powering what’s next in the experience of work, and see how Chipotle is using them to reimagine the role of HR to truly understand what matters most to its people.
Contact Center
12 min
See how XM improves business operations and powers exceptional customer service experiences, plus hear how GM Financial is using it to design more personalized, user-friendly experiences to build trust and loyalty.
See how XM improves business operations and powers exceptional customer service experiences, plus hear how GM Financial is using it to design more personalized, user-friendly experiences to build trust and loyalty.
Experience iD
12 min
How personalization is driving a new wave of breakthrough experiences, plus how StockX is moving beyond a one-size-fits-all approach to experience to build a one-of-a-kind marketplace for today’s most coveted products.
How personalization is driving a new wave of breakthrough experiences, plus how StockX is moving beyond a one-size-fits-all approach to experience to build a one-of-a-kind marketplace for today’s most coveted products.
XM in Healthcare
16 min
Explore a new era in the patient experience, powered by Experience Management, and see how Trinity Health is using XM to deliver personalization at scale and design a more empathetic healthcare system.
Explore a new era in the patient experience, powered by Experience Management, and see how Trinity Health is using XM to deliver personalization at scale and design a more empathetic healthcare system.
MORE CUSTOMER STORIES
Sweat
3 min
Recognizing that women were being underserved by the fitness market, Sweat brought to life a groundbreaking digital experience built for women, by women. But as its network of global users grew rapidly, Sweat needed to develop an ever-evolving understanding of women’s needs—as well as the ability to deliver personalized journeys that reduce customer churn.
Recognizing that women were being underserved by the fitness market, Sweat brought to life a groundbreaking digital experience built for women, by women. But as its network of global users grew rapidly, Sweat needed to develop an ever-evolving understanding of women’s needs—as well as the ability to deliver personalized journeys that reduce customer churn.
BMW
2 min
BMW’s reputation for driving performance in the automotive industry is second to none. But in the experience economy, you need more than one great experience to earn and keep loyal customers. BMW invested in Qualtrics XM to reengineer its CX program and drive increased repurchase and return service rates.
BMW’s reputation for driving performance in the automotive industry is second to none. But in the experience economy, you need more than one great experience to earn and keep loyal customers. BMW invested in Qualtrics XM to reengineer its CX program and drive increased repurchase and return service rates.
JetBlue
2 min
Since its inception, JetBlue has demonstrated an extraordinary commitment to exceeding its passengers’ expectations for value and comfort. From discovering purchase drivers to closing the loop on feedback, JetBlue wanted total control of itscustomer experience program. So JetBlue turned to Qualtrics.
Since its inception, JetBlue has demonstrated an extraordinary commitment to exceeding its passengers’ expectations for value and comfort. From discovering purchase drivers to closing the loop on feedback, JetBlue wanted total control of itscustomer experience program. So JetBlue turned to Qualtrics.
