Dale Preston

With 30 years of experience, Dale is a seasoned Customer Experience and Voice of Customer executive with extensive experience in consulting and transformative CX leadership across diverse industries and markets. Previously holding senior roles within banking and FMCG/Retail organisations, Dale has lead the development of multi-disciplinary insights functions, large scale frontline VoC programs and digital product experience teams. In the past Dale has managed a large call center & social media team as part of a voice channel and leveraged loyalty programs to drive CX improvements. Dale has substantial experience working in management teams and presenting to board level executives.