Daniel Heilbron
Senior CX Advisor, Qualtrics
Author Bio
Dan has a wealth of experience partnering with large, small and government organizations to develop, implement and evolve their XM programs. He has worked with multiple Fortune 100 and exchange listed clients and led global teams across the US, UK and Australia. He has helped his clients to develop and execute XM strategies and program roadmaps, map customer journeys, design and build XM programs and VOC solutions, advise on best practices, conduct and present insights from X and O data, and develop action plans based on these insights.
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