Menon Billingsley
Head of Solution Strategy, Qualtrics
Author Bio
Menon is a trusted advisor to Fortune 500 companies, specializing in experience management, change management, and CX governance. As a Solution Strategist at Qualtrics, she brings a unique blend of practitioner expertise having led global CX initiatives at Western Union and Time Warner Telecom and a decade of experience as a business professor. Menon is passionate about partnering with organizations to leverage customer insights, drive innovation, and unlock the hidden potential in their people and processes.
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