Talia Quaadgras
Senior Research Program Manager
Author Bio
Talia Quaadgras is a Senior Research Program Manager for Experience Management Institute. They manage the team’s quantitative research studies and reporting. Talia also manages the Institute’s broader content publication and CX benchmarking initiatives. Talia graduated from Northeastern University with a Bachelor of Arts in International Affairs and Economics.
Attributed articles
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NPS Starts to Stabilize in the Wake of the Pandemic
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The State of the XM Profession, 2024
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$3.7 Trillion of 2024 Global Sales are at Risk Due to Bad Customer Experiences
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The State of CX in the Health Insurance Industry, 2023
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Global Well-Being Declines from 2021
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2022 U.S. Well-Being Fluctuates Across Age, Gender, and Ethnicity
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2022 U.S. Net Promoter Score Drops from 2021 Recovery
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Experience Management Leaders’ Stock Price Outperformed Peers Through COVID
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Examining U.S. Optimism Across Gender and Age
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