XM Institute
Author Bio
XM Institute is your trusted source for building and advancing best-in-class customer and employee experience management programs to modernize experiences. Our mission is to empower you with research, best practices, thought leadership and skills to deliver strategic and economic value to your organization and lead the future of Experience Management.
Attributed articles
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Executives overestimate how well their organizations use customer and
Executives overestimate how well their organizations use customer and
employee feedback
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How consumers cut spending across 20 industries after poor experiences, 2024
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XMI customer ratings - overall, 2023 (by industry)
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XMI customer ratings - overall, 2022 (by industry)
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XM deep dive: HSBC Canada designing the future of work around four global workstyles
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XMI customer ratings – overall, 2024 (by industry)
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2024 XMI customer ratings - consumer NPS (by industry)
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