XM Institute
Author Bio
XM Institute is your trusted source for building and advancing best-in-class customer and employee experience management programs to modernize experiences. Our mission is to empower you with research, best practices, thought leadership and skills to deliver strategic and economic value to your organization and lead the future of Experience Management.
Attributed articles
Article
The state of customer experience (CX) maturity, 2024
Article
The gap between consumer likelihood to recommend and their behavior
Article
Executives overestimate how well their organizations use customer and
Executives overestimate how well their organizations use customer and
employee feedback
Article
How consumers cut spending across 20 industries after poor experiences, 2024
Article
XMI customer ratings - overall, 2023 (by industry)
Article
XMI customer ratings - overall, 2022 (by industry)
Article
XM deep dive: HSBC Canada designing the future of work around four global workstyles
Article
XMI customer ratings – overall, 2024 (by industry)
Article
2024 XMI customer ratings - consumer NPS (by industry)
Article
XM deep dive: ServiceNow uses action workflows to build an “insights to action” culture
Article
Understanding human behavior
Article