Industry
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2022 XMI customer ratings – consumer NPS (by industry)
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XMI customer ratings - consumer NPS, 2021 (by industry)
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XMI customer ratings – consumer NPS® scores, 2020 (by industry)
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Global HR executives overestimate how well their organizations use employee feedback
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Executives expect customers and employees to get more demanding
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CX-centric culture levels, 2024
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XMI customer ratings – overall scores, 2021 (by industry)
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