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Tag: Customer Service
Barista serving a woman buying a coffee
Press Release_

Businesses Risk $3 Trillion in Sales From Poor Customer Experiences as Consumers Cut Spending

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Wooden figures on podiums of different heights
Article_

$3 Trillion is at Risk due to Bad Customer Experiences in 2026

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Laughing, happy customer service agent in contact center.
Article_

6 great customer service examples

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2026 Consumer Experience Trends Report covers
Article_

2026 global consumer experience trends revealed

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Qualtrics Federal Team Leader Emilee Lehenbauer
Article_

Four key takeaways from the 2025 Federal Summit

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A supervisor standing over a customer service representative, pointing to something on a computer screen. They are in a call center setting, appearing to be in a customer service skills training or coaching session.
Article_

12 core customer service skills for outstanding CX

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Customer placing an order at a quick-service restaurant
Article_

Quick-serve restaurants: understanding the evolving consumer experience

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woman enjoying restaurant
Article_

Improving the customer experience in restaurants

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Credit card transaction
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Banking on experience in the age of customer-centric financial services

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