Thank you for registering for the webinar!
Add to Calendar
09/10/2019 1:00 pm
09/10/2019 1:45 pm
Australia/Sydney
How to breakthrough in B2B Customer Experience
About this session:
With consumer experiences transforming business-to-business (B2B) expectations, organisations from the sector are increasingly focusing on customer experience (CX). But the problem is most CX best-practice comes from the business-to-consumer space, meaning there’s no set guidelines or tools to follow. That is until now. Join Qualtrics XM Scientist Craig James as he outlines a tailored approach for B2B CX, enabling you to engage decision makers in the moments that matter.
What you will learn:
- Key characteristics of a B2B CX programme
- Where to begin building your B2B CX programme, including:
- How to operationalise
- The 6 critical competencies to master
- Assessing your stage of maturity
- 10 key considerations for commencing your CX programme
Webinar access:
https://event.on24.com/wcc/r/2071388/62DF6A974789615DEEB231D20A644CBF
https://event.on24.com/wcc/r/2071388/62DF6A974789615DEEB231D20A644CBF