Introducing
XM Discover
CHANNELS
2.6k
1.3k
471
INTENT
76%
WANTED TO CHANGE FLIGHT
EMOTION
37%
DISAPPOINTED
INTENSITY
7
HIGH / UPSET
ROOT CAUSE
CHANGE FEE MORE THAN REBOOKING
Your customers and employees are telling
you how they feel. With the world’s most
advanced conversational analytics, now
there’s a smarter way to listen.
Enterprise XM Solutions
Uncover the products, services,
and experiences that customers
and employees want next.
Decrease churn.
Increase customer lifetime value.
Reduce cost to serve.
Attract and retain talent.
Increase engagement.
Improve productivity.
Improve product market fit.
Increase share of wallet.
Decrease time to market.
Acquire new customers.
Increase market share.
Improve awareness and perception.
Expert designed programs.
White-glove implementation
and management.
The business operating system for XM
1
Listen + Remember
Capture and store all your experience data from customers and employees in a single system of record for every interaction across the organisation.
2
Process + Understand
Powerful, predictive analytics make sense of your entire dataset, and proactively recommend the actions to take next.
3
Build a culture of action
Intelligent, customisable workflows automatically alert the right people, and trigger actions in every part of the organisation.
16K of the world’s best brands
have turned to Qualtrics
Great experiences start
with great research
Get started with the world’s most trusted research software. Drag-and-drop simplicity. Automated analytics. It’s sophisticated research made simple.
Why Qualtrics?
+
85%+
of the Fortune 100
use Qualtrics
+
450M+ ACTIONS
automatically
triggered for
companies in 2021
+
2M
USERS
in 100+ countries
Get started with your
personalised demo
Complete the form to get in touch with our sales team to see our XM platform in action. We’ll show you how you can use Qualtrics to build a culture of action of continuously hunting down and eliminating poor experiences across your line of business.