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COVID-19 has changed the way we work.
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The Experience Management Platform™

Deliver exceptional
customer, product, brand
and employee experiences
on the #1 XM platform

A thought leadership series teaching you how to turn brands into religions.

Four core experiences of business.
One powerful system of action.

Customer Experience

Turn customers into fanatics

Get feedback from customers at every meaningful touchpoint, analyze their comments to know what to do, then take action on the things that deliver measurable impact.

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Employee Experience

Turn employees into ambassadors

Improve the employee experience at every moment that matters with actionable insights for every people leader in the organisation.

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Product Experience

Turn products into obsessions

Launch breakthrough products by putting people at the heart of every decision from
the features you develop to your pricing
and packaging.

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Brand Experience

Turn brands into icons

Understand your market and your competitors better than ever before, and create lasting connections with your customers.

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Research Core

Powerful research to power the four core experiences

Get started with the world’s #1 research platform. Drag-and-drop simplicity. Automated analytics. Sophisticated research, made simple.

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We’re here for your success


Let Qualtrics Services guide you through your journey from design to maturing your experience management (XM) program. We help you chart your steps towards a world-class XM program, identify use cases that yield value, provide best-practice guidance and share industry trends.

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EXPERTISE

TECHNOLOGY

ACCELERATED ROI

How XM Works

Experience Management (XM) is how the world’s most successful businesses continuously improve the experiences people have with their organisations. XM focuses the entire company on delivering value to customers and employees, helping drive immediate bottom line results and create long-term value for shareholders. Here’s how it works:

  1. Qualtrics makes it easy to collect feedback from customers, employees, suppliers, partners, or any other stakeholder using the channels they prefer.
  2. Using advanced text and voice analytics, Qualtrics automatically surfaces hidden insights buried deep in customer feedback.
  3. With powerful AI and machine learning, Qualtrics generates recommended actions, then automatically routes them to the people in the best position to effect change.
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Get started with your
personalised demo


Complete the form to get in touch with one of our experts to see our XM platform in action. We’ll show you how you can use Qualtrics to build a culture of action of continuously hunting down and eliminating poor experiences across your line of business.

Why Qualtrics?

  • Over 75% of the Fortune 100 use Qualtrics
  • 633% ROI on our CustomerXM product (Total Economic Impact™ study)
  • Qualtrics Named a Leader in Employee Experience Management (See Forrester report)
  • #1 Enterprise Leader for Customer Experience and Employee Experience by G2 (2019)
  • 2 million users in 100+ countries
  • 1B surveys distributed annually

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