We’d call ourselves a leader,
but they beat us to it. Twice.
Order 9751-HU-23 arrived
with broken items.
Reship broken items ASAP.
Shipping is a negative topic.
Multiple customers mentioned broken items.
Adjust packing process.
Majority of FlyLight product
tester feedback on shoe transition
is negative
Increase frequency of company
communication on COVID-19
30% of managers are not using
the Communication action plan
Share
Action Needed
Service is a driver of brand consideration
but is a negative experience for millennials
RachaelB
CSR Team
Send
UNDER ARMOUR
STORY
Uncover the products, services,
and experiences that customers
and employees want next.
JETBLUE
STORY
Decrease churn.
Increase customer lifetime value.
Reduce cost to serve.
VW
STORY
Attract and retain talent.
Increase engagement.
Improve productivity.
CHOBANI
STORY
Improve product market fit.
Increase share of wallet.
Decrease time to market.
L.L. BEAN
STORY
Acquire new customers.
Increase market share.
Improve awareness and perception.
Expert designed programs.
White-glove implementation
and management.
The XM System of Action
1
Qualtrics makes it easy to collect feedback from customers, employees, suppliers, partners, or any other stakeholder using the channels they prefer.
2
Using advanced text and voice analytics, Qualtrics automatically surfaces hidden insights buried deep in customer feedback.
3
With powerful AI and machine learning, Qualtrics generates recommended actions, then automatically routes them to the people in the best position to affect change.
11k+ of the world’s best brands
have turned to Qualtrics
Great experiences start
with great research
Get started with the world’s most trusted research software. Drag-and-drop simplicity. Automated analytics. It’s sophisticated research made simple.
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75%+
of the Fortune 100
use Qualtrics
+
100M+ ACTIONS
automatically
triggered for
companies
+
2M
USERS
in 100+ countries
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