Lance Gruner - EVP, Global Customer Care Mastercard
John Goodwin - VP, Customer Intelligence Mastercard
Mastercard serves over 2.3 billion customers requiring a robust customer experience program focused on gathering customer feedback and enabling employees to act on the data they receive.
Join Lance Gruner, EVP of Global Customer Care, and John Goodwin, VP of Customer Intelligence, as they share how Mastercard increased customer satisfaction score (CSAT) by 23%. Get a first-hand look at the initiatives they took to achieve these positive results.