Malaysia // 2021

Qualtrics employee experience trends

After a year of seismic change, what lies ahead for employee experience in Malaysia in 2021? Qualtrics spoke with more than 290 employees to find out what’s changed in employee experience, uncover the new drivers of employee engagement, and identify the new ways of working having the biggest positive impact.

Employee
engagement

Intent
to stay

As businesses and governments look forward to 2021 we expect to see these engagement drivers change as restrictions continue to change. To ensure teams are provided with the support and services they need in fast changing situations it is critical leaders are able to understand how emerging trends are reshaping the workplace, and what they can do to design and improve employee experience.

Lauren Huntington, EX Solutions Strategy, Qualtrics Southeast Asia, Qualtrics

Top drivers of
employee engagement

  1. I feel that my career goals can be met at this company

  2. I am proud of this company’s efforts to have a positive impact on the world

  3. I have confidence in the senior leadership team to make the right decisions for this company

  4. I feel a sense of purpose from my work

  5. I feel as if I belong at this company

Employee
well-being

Well-being and
belonging

Well-being score
by job role

What impacts
employee well-being?

Our study found the 5 key factors that impact our well-being at work are:

  1. I feel as if I belong at this company

  2. I can be myself at work

  3. I feel like a valued member of my team

  4. I feel I belong on my team

  5. I’m treated with respect

The feedback action gap

Why acting on feedback matters

All organisations are different, and all the people within them have different needs. There is no-one-size-fits-all solution for fostering belonging in the workplace. What’s important is to listen to what your individual people need – and most importantly, action that feedback to meet those needs.

Jay Choi, EVP and GM of EmployeeXM, Qualtrics

Improving experience management
in your organisation


1

Employee well-being

In 2020 employee well-being rose to become a core metric of our engagement model and is a major area organisations can focus on as they continue to face disruption in 2021.

2

Taking action on feedback

Asking for feedback is just the start — not taking action on it is worse for engagement than not asking for it in the first place. Closing that gap should be a priority in 2021.

3

Manager effectiveness

Managers play a huge role in helping with engagement, well-being, belonging, resilience – in fact almost every key driver we’ve looked at. In 2021, make sure your managers have the support they need to improve the experience for their teams.

Download the global Qualtrics
2021 Employee Experience
Trends report

Discover how Qualtrics can help you take your employee experience by contacting us today