Thomas Lee, MD
Chief Medical Officer
Tom develops clinical and operational strategies to help providers measure and improve the patient experience, with the overarching goals of reducing patient suffering and improving the value of care. Tom has more than three decades of experience in healthcare performance improvement as a practicing physician, a leader in provider organizations, researcher, and health policy expert. An internist and cardiologist, Tom continues to practice primary care at Brigham and Women’s Hospital in Boston.
Author of “Fixing Healthcare: Building Social Capital to Address Crisis, Complexity, and Change", Social Capital in Healthcare: How Trust and Teamwork Drive Organizational Excellence” and “Healthcare’s Path Forward: How Ongoing Crises Are Creating New Standards of Excellence.”
Dr. Thomas Lee is a Qualtrics employee who joined the company following its acquisition of Press Ganey in 2026.
