Experience Management

Closing and Welcoming the Year of Humanity

Bruce Temkin // December 27, 2018 // 1min read

Last year Temkin Group labelled 2018, The Year of Humanity. With all of the discord and tension throughout the world, it seemed like a good time to promote the following mindset:

Embrace diversity. Recognize our differences and find ways to treat people as individuals.
Extend compassion. Tune into the condition of the people around us and care about their well-being.
Express appreciation. Proactively look for and acknowledge the positive aspects of the world around us.

The focus on humanity seemed to resonate with a lot of people. Rather than moving on to another theme for the upcoming year, we’ve decided to double down on this critical topic and also make 2019, “The Year of Humanity.”

I’ll be posting more on this topic. Here are some highlights from our existing humanity content:

As part of this year’s focus on humanity, I’ll also be supporting the 5 For The Fight, a non-profit organization that supports cancer research. When we were considering joining forces with Qualtrics, the company’s support of this great charity was one of the deciding factors in our decision. Feel free to join us in this great cause.

The bottom line: Let’s collectively improve humanity in 2019!

Topics XM Institute

Bruce Temkin // Head of the Qualtrics XM Institute

Bruce Temkin leads the Qualtrics XM Institute and is widely viewed as an experience management (XM) visionary. He has helped executives across many of the world’s leading brands dramatically improve business results by engaging the hearts and minds of their employees, customers, and partners. Given his work in establishing the discipline of CX, Bruce is often referred to as the “Godfather of Customer Experience.” He co-founded and was the initial chair of the Customer Experience Professionals Association. Prior to joining Qualtrics, Bruce ran Temkin Group, a renowned research and advisory firm, and was a VP at Forrester Research, where he led many parts of the research organization, including CX, eBusiness, financial services, and B2B. He was the most-read analyst at Forrester for 13 consecutive quarters.

May 20, 2025

Customer Experience