Skip to main content

Experience Management

The Human Experience Cycle

 

Why should organizations invest in managing the experiences of the people who interact with them? Because experiences are how people interface with the world. Every time someone interacts with an organization, they will have an experience, and it’s up to the company to shape whether that experience is good or bad. Organizations, therefore, need to understand and account for how people actually process their experiences. To help them do this, the XM Institute has created the Human Experience Cycle, which is a simplified view of this very complex system and includes elements like expectations, perceptions, attitudes, and behaviors.

Watch this video to learn how the Human Experience Cycle works and how you can design better experiences by managing each element of the Cycle.

If you like the content of this video and would like to learn more, check out our Launchpad on Understanding Human Behavior.

Topics XM Institute

Qualtrics // Experience Management

Qualtrics, the leader and creator of the experience management category, is a cloud-native software platform that empowers organizations to deliver exceptional experiences and build deep relationships with their customers and employees.

With insights from Qualtrics, organizations can identify and resolve the greatest friction points in their business, retain and engage top talent, and bring the right products and services to market. Nearly 20,000 organizations around the world use Qualtrics’ advanced AI to listen, understand, and take action. Qualtrics uses its vast universe of experience data to form the largest database of human sentiment in the world. Qualtrics is co-headquartered in Provo, Utah and Seattle.

Related Articles